We are experts in unified communication, Contact Centre transformations, migrating from existing Legacy platforms to Cloud CCaaS, building automation & and optimising IVR/Bot/Chat flows.

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We provide tailored services ranging from design, architecture, development, operations & and maintenance, and project management & and operational support & and maintenance.

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​We are certified in Genesys Engage, Genesys Cloud CX, Genesys Architect tool, NICE CXOne, Incontact Studio scripting, snippets, AWS Amazon Connect, Five9, Avaya Aura Communication Manager, Cisco CUCM, etc.

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Ideal Software Services has a team of highly skilled professionals with experience in multiple domains ranging from Cloud Contact Centers, CCaaS Consulting Services, Digital Transformations, IT Security and compliance, Web and mobile App Development,  Maintenance Support and operations. 

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Ideal Consulting & software service's complete List of Services

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• Cloud Contact Center, CCaaS & IVR development

• Software Development Services ( React, Node Js, Java, Java Script etc - Complete Stack)

• Web & Mobile App Development.

• IT security Services ( Fireall management, Cyber Security, compliance)

• Automation, AI, ML  Solutions

• Consulting, design, architecture, development, operations support & maintenance for  CCaaS, Legacy Contact Centers

• Omnichannel support ( Voice, chat, social, whatspp etc)

• IVR flow, chat flow, design, development, troubleshooting. 

• Bot Integrations ( Amazon Lex, Google Dialogflow, Chat GPT etc)

• CRM integrations ( Salesforce, serviceNow, SAP etc

• RESTAPI Call Flow Design, development & Integrations

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We provide solutions ranging from Cloud Contact Centers, CCaaS, UCaaS, Unified communications, Telephony,  Contact Centre transformations, Digital Transformations, Web & Application development, CRM solutions, IT security services, and Strategic Consulting.

 

We are experts in helping clients move from their existing Legacy platforms to Cloud, building automation & optimise IVR/Bot/Chat flows.

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We provide curated services ranging from design, architecture, development, operations & maintenance & project management.

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We have experts in full stack software development ( React JS, Node JS, JaveScript, Frameworks), IT security experts ( Fortinet, Juniper, Check point, Cisco) , CCaaS/UCaaS solution (Genesys Engage, Genesys Cloud CX, Genesys Architect tool, NICE CXOne, Incontact Studio scripting, snippets, AWS Amazon Connect, Five9, Avaya Aura Communication Manager, Cisco CUCM,) etc.

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Ideal's specialty is also to manage complex software development, SDLC project cycles, Digital Transformations, Contact Center migration projects, project management & business analytics.

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